By Dillion Mullan with The Washington Post

Sarah Bishop was not registered for the 42nd Marine Corps Marathon when she visited its website nine days ago. After finding a phone number, listening to menu options and pressing five for customer service, she waited on hold. When business manager Jim Jackson answered the phone, Bishop pleaded her case.

“I was desperate, but I was like, ‘I’m going to do this.’ I said, ‘Hi, I got fourth in the Marine Corps Marathon last year, and I really, really want to register,’ ” Bishop said.

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